CohortIX provides professional digital services. We do not sell or ship physical products, so nothing is sent by post or courier. This policy explains how and when our services are delivered.
1. What we deliver
Depending on your Proposal, deliverables may include source code, deployed websites and web applications, mobile app builds and app store submissions, design files and prototypes, automation workflows, marketing campaigns, and reports.
2. How we deliver
- Code: through a code repository you own or can access, or as a downloadable archive
- Websites and apps: deployed to your hosting, cloud account or app store account
- Designs: shared design-tool links and exported files
- Marketing and reports: set up in your ad and social accounts, with reports shared by email or link
- Documents and access details: by email to the contact named in your Proposal
3. When we deliver
- The timeline and milestone dates are set out in your Proposal.
- Work starts once the advance is received and we have the content, access and approvals needed to begin.
- If inputs, feedback or payments arrive late, the timeline moves by at least the same amount. We will tell you the revised dates.
- If a delay is on our side, we will inform you as soon as we know, with a new delivery date.
4. Delivery confirmation
We notify you by email or WhatsApp when a milestone is delivered. A milestone is treated as accepted when you approve it, or when the review period in your Proposal ends without reported issues (5 business days if none is stated).
5. Final handover
At the end of a project, and once all fees are paid, we hand over the final deliverables and any access or credentials that belong to you, as described in our Terms & Conditions.
6. Booked calls
When you book a call on our website, a confirmation email is sent straight away. The call takes place at your chosen date and time by phone, WhatsApp or video call. If we need to reschedule, we will contact you before the slot.
7. Questions
For anything about delivery, email support@cohortix.in or call +91 90160 52410.