Customer Support Agents
Agents that answer from your own catalogue, policies and order data on your website or WhatsApp, and hand over to your team with the full context when a human is needed.
AI Agent Development Company in India
Custom AI agents that read your data, use your tools and finish multi-step work, with a human in the loop where it matters.
CohortIX is an AI agent development company based in Surat, India, serving clients across India and worldwide. A chatbot answers a question; an agent does the job: it looks up the order, checks stock, drafts the reply, updates the CRM and asks a person only when it is unsure. We design, build and run agents for businesses in India and abroad.
Get a Free QuoteAI agents we build
Sales & Lead Qualification Agents
Agents that respond to new enquiries in seconds, ask the right qualifying questions, book calls and push clean leads into your CRM or sheet.
Back-Office & Operations Agents
Agents that read invoices, GST documents and emails, reconcile them against your records, chase pending items and prepare reports your team only has to approve.
Internal Knowledge Agents
A private assistant that answers staff questions from your SOPs, price lists and past projects, with sources shown so answers can be checked.
Multi-Agent Workflows
Several specialised agents working together, such as one that researches, one that drafts and one that checks, wired into your existing software through APIs.
Evaluation, Guardrails & Monitoring
Test sets, approval steps, usage limits and logs so you can see what the agent did, control what it is allowed to do and improve it over time.
Why choose CohortIX for AI agent development in India
- Direct access to the team. We are based in Surat, India, and work with clients across India and worldwide, with overlap in your working hours. You talk to the people building your project, not a support queue.
- Deep tech, done right. A modern, maintainable stack built for performance and long-term growth, not quick throwaway work.
- India-first by default. GST, UPI, and WhatsApp integration are baked into how we build, not bolted on later.
- We ship. Clear milestones, transparent pricing, and work delivered in phases so you see progress fast.
- We build our own products. We run the same standards on our own SaaS that we bring to your project.
How we work
- Discovery. We map your goals, audience, and budget, then agree on a clear scope.
- Plan & design. Structure, design, and approach built for results from day one.
- Build & execute. Delivered in focused sprints with regular check-ins, so you are never in the dark.
- Launch & measure. A smooth go-live, then real numbers so we know it is working.
- Support & scale. Ongoing improvements and growth as your business expands.
Industries we serve
From Surat's textile, diamond and trading firms to startups, D2C brands and professional-services firms in India and abroad, every industry has its own needs. We build for:
- Textile manufacturers & traders
- Jewellery & diamond retailers and CAD studios
- Retail chains & multi-outlet stores
- Wholesale & distribution businesses
- Startups & D2C brands
- Service businesses (repair, logistics, healthcare)
Frequently asked questions
What is the difference between an AI agent and a chatbot?
A chatbot replies to messages. An AI agent can also take actions: look up records, call your software, create tickets or send follow-ups, and carry a task through several steps. Many projects start as a chatbot and grow into an agent.
How much does it cost to build an AI agent in India?
It depends on the number of tools the agent needs to use and how much testing the task needs. We usually start with one valuable workflow, give you a fixed quote for it, and expand only after it proves its worth.
Which AI models do you work with?
We pick the model per task from the leading providers, weighing accuracy, speed, cost and data-privacy needs, and we design the agent so the model can be swapped later without a rebuild.
How do you stop an AI agent from making mistakes?
We limit what it can do, require human approval for risky actions, test it against real examples before launch and log every step, so errors are caught early and are easy to trace.
Can the agent work on WhatsApp and with my existing software?
Yes. We connect agents to WhatsApp, your website, your ERP, CRM, accounting tools or databases, so it works inside the tools your team already uses.
Do you build AI agents for clients outside India?
Yes. Our team is in Surat, India, and we deliver remotely to clients across India and worldwide, through calls, screen-shared reviews and WhatsApp.
More services
AI Automation
WhatsApp bots, AI assistants, and workflow automation that remove repetitive manual work.
Mobile App Development
Android and iOS apps built from one codebase — from idea to store launch to scale.
Blockchain Development
Smart contracts, dApps and Web3 integrations — scoped honestly and built to be maintained.
Cloud Support
Cloud setup, migration and day-to-day support for the apps and websites your business runs on.
Digital Marketing
SEO, social media, and paid ads that bring real leads — measured, transparent, and built for growth.
Shopify Development
Custom Shopify stores and themes — fast, on-brand and built to turn browsers into buyers.
Software Development
Custom software, SaaS, ERP and POS systems — engineered to run your business, not slow it down.
IT Technical Support
Websites, software and apps that stay fast, secure and online, with engineers who know the code behind every fix.
UI UX Design
Clean, intuitive interfaces for apps and websites — designed around real users, ready for developers.
Website Development
Fast, responsive websites and online stores — designed to look sharp and built to convert.
WooCommerce & WordPress Development
WordPress websites and WooCommerce stores — fast, secure and easy for your team to run.
Let us build it with you
Tell us what you are trying to solve. You get an honest assessment and a clear quote — free, no pressure.
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