Terms & Conditions

These terms apply when you use the CohortIX website and when you engage us for software, website, mobile app, UI/UX design, digital marketing or AI automation services. Please read them before booking a call or accepting a proposal.

1. About us

CohortIX is a sole proprietorship owned by Param Kalathiya, based at 217, KBC, Bapa Sitaram Chowk, Dabholi, Surat, Gujarat 395004, India. "We", "us" and "our" refer to CohortIX. "You" and "client" refer to the person or business using our website or engaging our services.

2. Using this website

• You may use this website for lawful purposes only.
• Do not attempt to disrupt, overload or gain unauthorised access to the website, its forms or our systems, or use automated tools to scrape it or submit spam.
• The content, design and code of this website belong to CohortIX or its licensors. Client names, logos and trademarks shown in our portfolio belong to their respective owners.
• Information on this website is general in nature. See our Disclaimer.

3. Enquiries and booked calls

Booking a call or sending an enquiry does not create a contract or obligation for either party. Any quote we give is valid for 30 days unless it says otherwise.

4. How engagements work

Each project or service is described in a written proposal, quote or statement of work ("Proposal") covering scope, deliverables, timeline and fees. An engagement begins when you accept the Proposal in writing (email is enough) and pay any advance it requires. These terms apply to every engagement. If a Proposal conflicts with these terms, the Proposal wins for that engagement.

5. Your responsibilities

• Provide content, feedback, approvals and access we reasonably need, on time. Timelines move when inputs arrive late.
• Make sure the information you give us is accurate.
• Make sure you have the right to use any text, images, logos, data or other material you give us, and that using it does not break any law or third-party rights.
• Keep your own accounts (domains, hosting, app stores, ad accounts) in good standing.

6. Fees and payment

• Fees, the advance and the milestone schedule are set out in the Proposal. Work begins after the advance is received.
• GST and other applicable taxes are charged in addition to quoted fees where applicable.
• Third-party costs such as domains, hosting, software licences, API usage, app store fees and advertising spend are paid by you, directly or reimbursed to us, unless the Proposal says they are included.
• Invoices are payable by the due date shown on them. If a payment is overdue, we may pause work and withhold the handover of deliverables until it is paid.
• Refunds and cancellations are covered by our Refund & Cancellation Policy.

7. Changes to scope

Requests outside the agreed scope are handled as change requests. We will tell you the impact on cost and timeline, and proceed once you approve it in writing.

8. Intellectual property

• Your deliverables. Once you have paid all fees for an engagement in full, you own the final deliverables we created specifically for you, such as custom code, designs and content.
• Our pre-existing materials. We keep ownership of tools, libraries, frameworks, templates and know-how we created before or independently of your project. Where they are part of your deliverables, you receive a permanent, non-exclusive licence to use them as part of those deliverables.
• Third-party and open-source components remain subject to their own licences.
• Until full payment is made, no ownership or licence transfers to you.

9. Portfolio

We may show completed work, your business name and logo in our portfolio, case studies and marketing, unless you ask us not to in writing or we have signed a confidentiality agreement that says otherwise.

10. Confidentiality

Both parties will keep confidential any non-public information received from the other during an engagement and use it only for that engagement. This does not apply to information that is already public, independently developed, or required to be disclosed by law. We are happy to sign a separate NDA on request.

11. Third-party platforms

Much of our work runs on platforms we do not control, such as hosting providers, app stores, payment gateways, WhatsApp, Google, Meta and AI model providers. We are not responsible for their outages, review decisions, pricing or policy changes, though we will help you respond to them.

12. No guaranteed outcomes

We do our work with reasonable skill and care, but we cannot guarantee specific business results such as search rankings, traffic, leads, sales, advertising performance or app store approval, since these depend on factors outside our control.

13. Support and warranty

Any post-launch support or bug-fix period is stated in the Proposal. During that period we will fix defects in our work that stop it from matching the agreed scope. Work after that period, or changes caused by third-party updates or changes made by others, is billed separately or covered by a maintenance plan.

14. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us under that engagement's Proposal in the three months before the claim arose. We are not liable for indirect or consequential losses, including lost profits, revenue, data or goodwill. Nothing in these terms limits liability that cannot be limited under Indian law.

15. Indemnity

You agree to indemnify CohortIX against claims arising from material you supplied to us, or from your use of the deliverables in breach of law or of these terms.

16. Ending an engagement

Either party may end an engagement by written notice if the other materially breaches these terms or the Proposal and does not fix the breach within 15 days of being told about it. You may also cancel an engagement as set out in our Refund & Cancellation Policy. On termination, you pay for work completed up to that date.

17. Events beyond our control

Neither party is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, epidemics, government action, major internet or power outages, or failures of third-party platforms.

18. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion for 30 days. If it is not resolved, the courts at Surat, Gujarat will have exclusive jurisdiction.

19. Changes to these terms

We may update these terms from time to time. The version in force when you accept a Proposal applies to that engagement. The date at the top of this page shows when they were last updated.

20. Contact